Job Information
FedEx Logistics SGC025: Coordinator, Gateway in Singapore, Singapore
• Follow up pricing enquires from overseas and ad-hoc project inquiry. • To plan, direct & facilitate consolidation via HKG gateway based on situational scenarios. • Assist in project management, business planning, service improvements & strategy development with the objective to provide progressive leadership for the workgroup, exceed service commitments & customer satisfaction, generate revenues and achieve long-term profitability. • Support Pricing desk and Gateway arrangement. • To assist the Load Planner to communicate, coordinate, monitor all airline space and warehouse activities.
PRINCIPLE DUTIES, AND RESPONSIBILITIES
Set strategy at area of control, create short term & long term plans for operational needs.
Support Air Gateway Lead assigned tasks. Formulate, implement & review contingency plans to support overall operations & individual areas of operations.
Provide direction & support for resolution of pricing issues, establish & execute service contracts, review customers’ feedback & initiate improvement measures.
Initiate & plan long-term service enhancement projects, evaluate short-term & long-term results; assist in new operations development & initiatives in order to ensure continuous improvements at areas of control.
Ensures compliance with system allocation policy and process to meet sales and operational service requirements.
Follow handling procedures established by the management.
Monitor the operations performance on system and ensure the timeline fulfillment.
Other duties as assigned to the position.
JOB SPECIFICATIONS FOR SUCCESSFUL PERFORMANCE
Academic:
- GCE ‘O’ Level or above.
Experience & knowledge:
Three (3) years relevant experience.
Experience in the freight forwarding industry is required.
Must have PC experience and ability to prepare documentation quickly and accurately.
Attribute:
Visionary leadership, human relations and communication skills.
Problem-solving & decision-making
Detail oriented.
Good communication skills.
Must be fluent in English and local languages
The Company
FedEx Logistics provides e-Commerce, freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions.
The Philosophy
People–Service–Profit (P-S-P). We take care of our People so that they can deliver impeccable Service to our customers who will give us the Profit necessary for FedEx to be successful. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages employees to be innovative in delivering the highest possible quality of service to our customers. We care for our employees' well-being and value their contributions to the company.
The Culture
We honor innovation, integrity and diversity. We have many formal policies, procedures and programs to bring out the best in our staff, individually and in teams.
The Mission
We strive to be the Best Company to work for with the Best Service and the Best Brand in our industry.
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